At Marcell Travels, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website and services. By using our website, you agree to the practices described below.

1. Information We Collect

We may collect the following types of information when you place an order or interact with our services:

  • Name, contact number, and delivery address.

  • Email address.

  • Order details and communication records with our support team.

2. How We Use Your Information

The information we collect is used for the following purposes:

  • To process and deliver your orders.

  • To communicate with you about order updates, delivery, and support.

  • To improve our services, website experience, and customer satisfaction.

  • To send you occasional updates, promotions, or offers.

3. Data Security

We take appropriate measures to protect your personal information from unauthorized access, disclosure, or misuse. While we implement safeguards, no online transmission can be guaranteed to be 100% secure.

4. Sharing of Information

Your personal details are used strictly for processing and fulfilling your orders. We do not sell or misuse your personal data.

5. Opt-Out Instructions

You have the right to control how your information is used:

  • Promotional Messages: If you no longer wish to receive promotional emails, SMS, or updates from us, you can opt out at any time by contacting our support team or following the unsubscribe instructions included in our communications.

  • Data Removal: You may request that we delete your personal information from our records once your order has been completed. To do this, please contact our support team with your request.

  • Communication Preferences: You can request to limit communication to essential updates only such as order and delivery confirmations.

6. Cookies and Tracking

Our website may use cookies to improve your browsing experience and analyze performance. You can disable cookies through your browser settings if you prefer not to allow them.

7. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and continued use of our website will indicate your acceptance of the revised policy.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at [email protected].